MetLife Administration Manual
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Welcome to MetLife's Administration Manual! This online manual provides all the benefits administration information you need, all in one convenient place. With just a couple clicks of your mouse, you can easily access coverage information, claim submission information, billing procedures, and links to the forms you need to administer, enroll or make changes to your coverage.

Frequently Called Phone Numbers

Call 1-800-ASK-4-MET (1-800-275-4638) or email us at:

  • Dental Claims Inquiries: option 2, then 2
  • Disability Claims Inquiries: option 2, option 3, then 1
  • Life Claims Inquiries:
    • New Life Claims: option 2, option 4, then 1
    • Existing Life Claims: option 2, option 4, then 2
  • Life Dept
    • Conversion: 1-877-275-6387
    • Portability: 1-866-492-6983
    • Statement of Health Inquiries: option 2, option 4, then 3
  • Vision Claim Inquiries (also includes Directories): Option 2, then 5
    • Vision PPO: Option 1
    • VisionSavings Eyecare Program: Option 2

The Administration Manual features include:

  • Form Finder – locate forms more easily, now customers can search by state, language, form type and coverage.
  • Coverage Type – view the various topics within a coverage.
  • What's New – the latest product and service updates.
  • Message Board – Administration Manual alerts and updates.

To get started, select your company’s coverage(s) from the list at the left. Then, select the subject or form you need. The information you need is here. And, it’s easier to access, use and store than ever before. As you use this manual and whenever you have questions about your MetLife benefits, please call us at 1-800-ASK-4-MET.

Thank you for choosing MetLife!