MetLife Administration Manual
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All customer service questions: 1-800-ASK-4MET (1-800-275-4638)

For a printable version of the Contacts page, click here.

One call to one number can answer most benefits questions including administrative changes, eligibility, premium information, certificates, ID cards and forms. This is the primary, one-stop service number for employers, employees and brokers.

1-800-ASK-4MET (1-800-275-4638) or Email at ask4met@metlifeservice.com



To submit enrollment information:

Fax: 1-888-505-7446

Regular mail to:

MetLife
P.O. Box 14593
Lexington, KY 40512-4593

Overnight mail to:

MetLife
2025 Leestown Road, Suite J
Lexington, KY 40511-1000




Online Service Solutions:

Demos: www.serviceatmetlife.com/demos

MyBenefits: www.metlife.com/mybenefits

For Technical Support: 1-877-9METWEB (1-877-963-8932)




MetLink (Online Benefits Administration):

MetLink®: www.Metlink.com

For Technical Support: 1-877-9MET-WEB (1-877-963-8932)




Group or Divisional Terminations
If you are submitting a request for a group or divisional termination, for any reason, please fax or mail the required written notice as indicated below, and contact your Account Manager:

Fax: 1-888-505-7446

MetLife Administration
PO Box 14593
Lexington, KY 40512-4593




Broker Service Center

Broker Change
If, during MetLife's administration of your business, you should need to change your broker, the request must be sent to us on your company letterhead.

The letter should include the following:

  • State the effective date of the change.
  • Include your group number.
  • State the coverages affected.
  • Note the letter supersedes any previous broker designations.
  • Include the new writing producer's name, firm name, address, telephone number and tax ID number (if applicable).
  • Be signed by an executive correspondent.

The request can be faxed to 1-800-556-9430. For questions on a broker change, you may call 1-866-796-1800. Broker sample letter

 
Life 1-800-ASK-4MET (1-800-275-4638)


New Life Claims Inquires:
Option 2, 4, then 1

Existing Life Claims Inquires: Option 2, 4, then 2

MetLife Life Claims
P.O. Box 6100
Scranton, PA 18505-6100

Life Claims Fax: 1-570-558-8645

Conversion: 1-877-275-6387

Portability: 1-866-492-6983

Statement of Health Inquiries: Option 2, Option 4, then 3

Statement of Health Fax: 1-888-505-7446

 
Disability 1-800-ASK-4MET (1-800-275-4638)


Disability Claims Inquiries: Option 2, then 1

Waiver of Premium or Statement of Health: Option 2, Option 3, then 2

MetLife Disability
P.O. Box 14590
Lexington, KY 40511-4590

Fax: 1-800-230-9531

Tax Inquiries: Option 2, then 3

 
Dental 1-800-ASK-4MET (1-800-275-4638)


Dental Claims Inquiries: Option 2, then 2

MetLife Dental Claims
P.O. Box 981282
El Paso, TX 79998-1282

Fax: 1-859-389-6505

Dental Directories: Option 2, then 2
www.metlife.com/dental

DHMO Facility ID# Changes: Option 2, then 2

Email : Customerserviceinquiry@metlife.com

Vision 1-800-ASK-4MET (1-800-275-463)


Vision Claim Inquiries: Option 2, then 5

  • Vision PPO: Option 1
  • VisionAccess Program: Option 2

MetLife Vision Claims
P.O. Box 997565
Sacramento, CA 95899-7565

SafeGuard Vision Claims
P.O. Box 981987
El Paso, TX 79998-1987

Vision Directories: Option 2, then 5

  • Vision PPO: Option 1
  • VisionAccess Program: Option 2

Vision Directories - Online

 

Premium Payments

Send regular payments on a List-billed group to:

MetLife
P.O. Box 804466
Kansas City, MO 64180

Send regular payments on a Self-administered group to:

MetLife
P.O. Box 803323
Kansas City, MO 64180-3323

To overnight a premium payment, send to:

Commerce Bank
811 Main Street, 7th Floor
Kansas City, MO 64105